How do you handle ad placement disputes or last-minute cancellations from media owners, and what’s the refund or shift policy in such cases?

At MyHoardings, we understand that seamless campaign execution is critical to a brand’s marketing success. However, outdoor media relies on multiple variables—vendors, permissions, weather, and ground logistics—which means that occasional disruptions or last-minute changes can occur. What matters most is how quickly and fairly those ad placement disputes are resolved.

When a campaign faces hurdles such as delayed mounting, substandard placement, or sudden unavailability of a site, we follow a clear and client-centric process to address the situation promptly.

⚖️ Handling Disputes Over Ad Placements

If a client raises concerns regarding location quality, visibility issues, or incorrect placement:

• Immediate Site Audit is conducted with visual proof (geo-tagged photos or videos)

• Vendor Coordination begins the same day to address the issue

• If placement quality doesn’t meet the agreed-upon terms, the campaign is either:

  • Repositioned to an equivalent or better site, OR

  • The client is offered a partial refund or campaign extension to compensate for lost visibility

? Policy for Last-Minute Cancellations

If a media owner or vendor backs out after confirmation and payment, we act swiftly:

• Clients are notified within 24 hours

• Alternate options are provided in the same locality or budget

• If the client is unsatisfied with the alternatives, they can opt for a 100% refund

MyHoardings works only with verified media owners, which minimizes such risks. But in rare cases, our contracts with vendors enable us to protect the client’s investment first.

? Shift and Reschedule Flexibility

If a campaign needs to be rescheduled due to external factors (e.g., elections, political restrictions, extreme weather), we offer:

• Flexible shift windows within 15–30 days

• Zero cost shifting in most situations if caused by uncontrollable events

• Adjustments of ad durations to ensure full value is delivered

✅ Transparent, Client-First Policy

Our campaign managers stay in constant touch with both clients and vendors. Every placement is geo-tagged, timestamped, and photographed as proof of execution. In the rare event of disruption, our focus remains on fair compensation and continuity.

? 9953847639
? business@myhoardings.com
? www.myhoardings.com